What is an AI agent, really?

Most software is a filing cabinet. You put things in, you pull things out, and in between you — a human — do the actual work. An AI agent flips that. It's software that does the work, and you stay in the loop to supervise the decisions that matter.

Three traits we look for

1. It decides. Not just renders options — actually picks one and moves forward.
2. It acts. It writes, sends, schedules, files, updates, follows up. Not just suggests.
3. It reports. It tells you what it did and why, so you can course-correct.

If a tool misses any of these, we'd call it a workflow — not an agent.

Where we start

We start with the work. What needs to get done? What decisions get made? Where should a human stay in the loop? The agent is shaped around the job — not the other way around. Then we build the platform it runs on.